Fractional CX/CS: The New Standard in Launching CS Programs
Add Value To Your Business
Whether you are just getting started or have an established client base but don’t yet need a full time CX/CS leader or team; IDE offers experienced Fractional CX/CS services. Based on LEAN Principles, our CS strategies will reduce churn & increase organic growth with your existing clients.
We work with you and your customers to recognize value achievements and increase organic revenue.
Drive The Outcomes Your Clients Expect From Your Solution
IDE developed our CSP (Customer Success Platform) strategy to help your clients find success with your solution through every step of the Customer Lifecycle.
Are you struggling with specific segments of your Customer Lifecycle?
IDE’s segments can be used together or independently to ensure value realization, renewals and organic growth.
Get The Most Out Of Your Client Relationships
Our unique CS methodology is structured to keep your Clients regularly engaged with the benefits and value your solution delivers. Our process nurtures flexible and adaptive Success Connections providing reassurance that you and your solution are there to ensure success.
A dynamic, collaborative approach to identifying and overcoming challenges will keep your clients engaged and expedite the value realization from their investment in your business.
IDE’s CS methodology ensures strong relationships and builds trust in your value!
Solution – IDE CS Fractional strategies give your business:
- Connection and relationship strength with your clients without the need for a full time CX/CS leader or team.
- Tools to easily keep the vital, close relationships with your clients & maintain critical realization of value.
- Keep your OPEX low & your growth increasing!
Impact
Bespoke & Fractional CX/CS strategies
Reduced client churn
Increased Value Recognition & trust in your solution
Increased organic growth & recurring revenue
Maximize your Operational Effectiveness
Insight Drive Enterprises 