Dan’s career spans both Manufacturing and B2B SaaS services, accumulating over 15 years in manufacturing excellence with diverse roles, ranging from equipment maintenance to Focused Improvement Leadership and Business Unit Leadership. He has dedicated over 7 years to B2B solution deployment and support, honing his specialization in B2B SaaS Customer Experience and Customer Success platform development & implementation.

His managerial expertise extends from leading small teams of 2-3 specialists to building high functioning, multi disciplined CSM teams to overseeing manufacturing teams of 120+. In the realm of B2B services, his strategic approaches have significantly impacted startups & growing businesses, slashing churn by converting over 90% of “at risk” clients, driving a minimum of 30% in organic ARR growth and validating solution value through customer-verified ROIs exceeding $3 million.

Educated in Economics and Electro-Mechanical Engineering Technology, he also holds a Lean Six Sigma Green Belt certification (is actively pursuing his Black Belt), is a Certified Vibration Analyst and is certified with the New Leadership Program from Harvard. Dan’s passion for continuous improvement, coupled with his cross-industry experience, uniquely positions him to adeptly apply analytical problem-solving skills and management techniques to surmount intricate challenges!