WHAT ARE FRACTIONAL SERVICES?

A fractional CX/CS Leader is someone who provides their expertise to a startup or growing company on a contractual basis.

This strategy empowers startups and growing companies to harness the advantages of deploying a Customer Success Platform (CSP) ultimately ensuring sustained client engagement and rapid value realization—all while minimizing costs to a fraction of hiring a full-time CS Leader.

IDE offers 3 categories of fractional contracts:

FLAT-FEE PACKAGES

Launching your CX/CS lifecycle program from scratch? Our packages are crafted to establish your company’s Customer Success Platform (CSP) swiftly, emphasizing the demonstration of your value to your clients.

RETAINER PLANS

Have your own CS team but need to get to the next level?  We can coach and mentor.

Need to build your own CS team from scratch?  We can help build and mentor.

Create your CX/CS Leadership plan based on the structure you need without the OPEX burden of a full time leader.  We create a plan that gives you the flexibility to have skilled & experienced Customer Success Leadership when you need it, for as long as you need it.

PROJECT BASED

Need ROI’s, Case Studies or Value Justifications completed for a Trade Show, Marketing Campaign, Board Meeting or just need some help getting a specific customer launched?  Tell us what you need and we can help show your value!

Please contact us for pricing details.